We are a small, ambitious and independent home care agency providing care to people in their own homes in the Leighton Buzzard and Aylesbury areas of Bedfordshire and Buckinghamshire. We pride ourselves on providing personalised and good quality care with compassion.
By being small, we can easily communicate with each other. We all know each other and we all help each other.
Yes, we are ambitious. We want to grow and we want to improve. We do not tolerate sub-standard care, we do believe in training and nurturing our staff so that their aspirations are met and so that we can provide continuity of care. We dearly wish to play our part in improving the, often contentious, home care sector so that the elderly and disabled can live comfortably and enjoyably in their own homes for as long as possible.
Independence allows us to be nimble – we can adjust policies and procedures as we see fit without having to consult with a head office. As an example we have developed a paperless office which allows our on-call staff to access all client and rota data from their ipads and computers without having to be in the office. This allows them to provide better information to carers during evenings and weekends so that a better service can be provided to our clients.
We also provide care services to people whose care is funded by Central Bedfordshire Council, Buckinghamshire County Council, and Luton Council. Our largest single funder is the NHS where we provide specialist end of life care. This service requires a unique set of skills – particularly in terms of compassion and understanding.
I am contacting you on behalf of my mother to say thank you to your staff who came out this morning to get her medication and breakfast following the difficulties her care staff had experienced in accessing the key to her flat. This flexible response to need is very much appreciated. My mother had a difficult few days when she was discharged from the nursing home until a care package could be secured. However, since your team have taken over I can see a marked improvement in her progress and, most importantly, she is very happy with the support they are providing. Given that I live at some distance from my mother the knowledge that she has such good support is very reassuring."
Leighton Buzzard - 01525 376677