Introduction to 1st Homecare
We are delighted that you are considering or have chosen 1st Homecare as your care provider. Currently 1st Homecare operates through two branches, based in Oxford and Leighton Buzzard.
My wife, Annabella, and I had both had corporate careers but following the birth of our daughter, Rose, and a move from London to rural Buckinghamshire, we realised we also wanted a change in what we did. We both wanted a second career doing something more worthwhile and personal, that made a real difference to people’s lives.
Annabella had lost her mother a few years before and this had planted a seed by highlighting the importance of person centred care and how crucial good care is and what difference it can make to someone’s life, in any health and social care setting. For me, when my father developed cancer, the fact that, with help from a team of carers and nurses, he was able to fulfil his wish of dying in his own home, with his family around him, brought alive for me how important it is to have the ability and choice to stay for as long as possible in the place that feels most comfortable and gives the most independence.
As a result, we bought 1st Homecare (Leighton Buzzard) in 2012 and since then we have done our very best to help the elderly, frail and disabled to continue living an independent life at home where they can be surrounded by those things or people that they cherish, whether it be their friends, family, possessions or lifetime memories. This lies at the heart of everything we do – to enable clients to live at home with choice, dignity, care and respect.
We have both worked tirelessly to create a business that provides the best environment for our carers to provide care to the standards we expect. In 2016 we bought another Care Provider in Oxford and gave it the same name so that we now have two offices sharing the same values and beliefs.
We believe that a key difference between 1st Homecare and many other care providers is that our carers are very well trained: only recently, we appointed a Group Training manager to ensure that our training is consistently delivered according to our own high standards across the group. This key appointment emphasises the importance we give to training and the personal development of our carers.
I am contacting you on behalf of my mother to say thank you to your staff who came out this morning to get her medication and breakfast following the difficulties her care staff had experienced in accessing the key to her flat. This flexible response to need is very much appreciated. My mother had a difficult few days when she was discharged from the nursing home until a care package could be secured. However, since your team have taken over I can see a marked improvement in her progress and, most importantly, she is very happy with the support they are providing. Given that I live at some distance from my mother the knowledge that she has such good support is very reassuring."