FAQs


For those who are choosing care at home for the first time the process may appear a little bewildering.

Here are a few pointers which may help:

Care Home or Home Care?
There are two basic choices available to the elderly and infirm who require care: a residential care home or care at home. Care at home is generally the preferred choice of individuals and is possible so long as they are still able to stay in their own home with a helping hand from friends and family or a care at home service.

How is home care regulated?
Throughout the years there have been several government organisations that have regulated care at home and is now regulated by the Care Quality Commission (CQC). The CQC also regulates all entities that provide all forms of care to individuals in the UK (including care homes, hospitals and dental practices). Broadly speaking the CQC ensure that care businesses comply with the Health and Social Care Act 2008.
All care businesses should be registered with the CQC and this can be checked by visiting the CQC website.

How is care paid for?
Funding is provided by local authorities and the rules determining the type of care that an individual may receive varies from one local authority to another. Funding will be provided according to the value of the individual’s assets level and according to the care needs of the individual with funding provided to those who have greater needs.

If funding is not provided by the local authority then care must either be provided by the family and friends of the individual or, privately, by a firm such as 1st Homecare Solutions Ltd, or by a mix. Care is usually charged for each hour attended and petrol costs are sometimes charged in addition if significant travel is involved.

For those with long term medical conditions funding may also be provided by the NHS through its Continuing Healthcare programme.

How much care is required?
If you are unsure as to how much care is required we will visit the premises of the person requiring care and produce a care plan which will set out the tasks that are required in a given daily or weekly cycle. This is then used as the basis to calculate the timing and number of visits required.

Can we choose a different care worker?
We recognise that all people are different and that some people get on better with some people than others. If, for some reason, you would prefer to change care worker please feel free to call our office and we will talk through the qualities of the person you would prefer instead and we will do our best to find a more suitable alternative.

 

Client or Service user?

Many companies refer to their clients as service users. We don’t. We call them clients because we build up a rapport with every one of them and treat them as individuals. We listen to them and do things differently according to their wishes. We give them the respect they deserve and we treat them with dignity.

testimonials
"I would like to thank you for your help during J's illness.You have very caring, kind staff. I will always be grateful for the way you looked after J. Please thank all the team who came. They did a wonderful job."
"We cannot praise your team highly enough. You all treated Mum with such respectful and loving care. We have to make mention of your lovely N. She brightened the day for all of us and Mum absolutely adored her. She is a real treasure. Please be assured that we will take every opportunity we get to recommend your team to anyone who asks."
"We would also like to thank ...... and the carers from 1st Homecare Solutions. Please accept this as a personal acknowledgement."
"Your carers are competent, kind, and compassionate. We cannot praise them enough. The family appreciate them very much. We are always glad to see them - good company as well."
"Can't see how to improve - well done!"
"Your carers brighten up what would otherwise be a long and empty day. Just keep coming!"
"

I am contacting you on behalf of my mother to say thank you to your staff who came out this morning to get her medication and breakfast following the difficulties her care staff had experienced in accessing the key to her flat. This flexible response to need is very much appreciated. My mother had a difficult few days when she was discharged from the nursing home until a care package could be secured. However, since your team have taken over I can see a marked improvement in her progress and, most importantly, she is very happy with the support they are providing. Given that I live at some distance from my mother the knowledge that she has such good support is very reassuring.

"
"Thank you for the care and support provided for my mother on her discharge from hospital. It enabled her to have a few weeks at home which is what she wanted. Both my Mum and I were very grateful for the flexibility of your service and the willingness to go the extra mile. During some of my visits I had the opportunity to observe the care provided and was impressed by the professional attitude of the carers and by their attention to dignity, respect and compassion. With so many negative aspects of care hitting the headlines it is reassuring to witness good, personalised care."
"It was his dearest wish to be able to stay at home, and your care team made it possible. Thank you for helping him keep his dignity to the end; he was a very proud man."
"To everyone at 1st Homecare (Oxford)- to the immensely kind and helpful staff in your office, and to your wonderful carers- I would like to thank you from my heart for everything you did for my sister C. You all helped her so much, particularly at the end of her life and made her feel safe and happy. I am so grateful to you, and C really loved her 1st Homecare  carers."
"C and I and all the family would like to thank you for your all your help and the excellent care you provided to C over the past year. The carers are truly wonderful people and showed enormous kindness and friendship to C, and also to ourselves. C and we became very attached to them and we thank them warmly and wish all of them and you all the very best for the future. It was also so helpful that they were able to be with C when she was in hospital over that last month and a great comfort for her to have friendly and familiar faces at her bedside all the time. Thank you."
"Amidst the flurry of all the inevitable tasks that surround someone's passing, I did not wish to neglect to thank you and all your team for the excellent job you did in looking after my mother in the last years of her life. In sometimes very challenging situations your care staff showed both compassion and professionalism. Both me and my sister are very grateful for the work you did for her. I wish you and all your team the very best for the future. Yours sincerely  "
contact details
The easiest way to express an initial interest in one of our positions is to fill in our online application form. It only takes a minute and we’ll get back to you as quickly as we can.
contact details
Here's how to get in touch with us:
Oxford - 01865 744174
Email info.ox@1st-homecare.com

Leighton Buzzard - 01525 376677
Email info@1st-homecare.com