Vision Mission Values

Vision

We aim to be an outstanding care provider within the Northern Home Counties, providing our clients with first class care, using every means available, to achieve the best possible outcomes for them.

Mission

The Company’s objectives are as follows:

  • To assist clients to maintain their independence and quality of life in their own home
  • To provide the best possible service with a friendly, caring and compassionate approach
  • To provide appropriate trained and skilled staff that fit our clients’ needs
  • To provide continuity of care wherever possible
  • To respect the dignity and privacy of our clients

Values

In order to achieve the above we have an internal set of values by which we judge ourselves. These values are introduced during the interview process for all staff and are embedded in everything we do as part of our processes for training and supervising all our staff.

Compassion

Compassion is at the heart of everything we do for our clients, combining humanity, kindness and care.

Respect and dignity

We value each of our clients as an individual.  We respect their aspirations and commitments and seek to understand and promote their priorities, needs, abilities and limits.  When providing care, we treat our clients with dignity, we aim to support and empower them and to respect their right to make their own decisions.

Openness and honesty

We are open and honest about our service.  We say what we can and cannot do, we will provide our clients with the service that we have undertaken to provide and will not take on a client where we do not have the capability to provide the service needed.  Our fees are transparent: we charge our clients in line with what we have recorded in our contract – there are no hidden fees.  While we work hard to provide the highest quality service, if we get it wrong, we will say, and we will learn from what went wrong and make appropriate changes to our service and to our operations to improve the service we provide.  We believe in a non-hierarchical and “open door” approach, whereby any member of staff can speak to senior management and the directors.   We seek to employ care workers who are able to take responsibility and who are not afraid to own up if they get something wrong, and who are willing to learn and develop from their mistakes and who have the courage to speak out if they see something that they think is wrong.

Collaborative working

We firmly believe in taking into account the views of all those involved in the care of our clients -social workers, family members, doctors, nurses, office staff and carers – and in working with them all.  Each carer is a valued part of our team and we listen to our carers and value their contribution and input, given that they see our clients on a daily basis and are often the first to notice changes in the wellbeing and health of our clients.

Commitment to quality of care

We believe that we can only provide the best possible care if we recruit, train and retain the best staff who share 1st Homecare’s values and who are committed to 1st Homecare’s vision.  We value our staff for their commitment and passion in providing our clients with great care.  We recognise that mistakes do occur, but when they do, we expect an honest reflection from all those involved so that future errors can be prevented.

Caring with a smile

Everyone responds to a smile.  We believe that there is always time for a smile, no matter how busy life is.  We know some of our clients spend long hours alone and look forward to our carers’ visits to brighten their day.  We aim to recruit cheerful staff and expect them to try to leave their problems at home and to do their best to bring a smile to all those they see or speak to during the course of the working day. We also believe this applies to office staff using the phones for much of the day because we believe that you can always hear a smile!

testimonials
"I would like to thank you for your help during J's illness.You have very caring, kind staff. I will always be grateful for the way you looked after J. Please thank all the team who came. They did a wonderful job."
"We cannot praise your team highly enough. You all treated Mum with such respectful and loving care. We have to make mention of your lovely N. She brightened the day for all of us and Mum absolutely adored her. She is a real treasure. Please be assured that we will take every opportunity we get to recommend your team to anyone who asks."
"We would also like to thank ...... and the carers from 1st Homecare Solutions. Please accept this as a personal acknowledgement."
"Your carers are competent, kind, and compassionate. We cannot praise them enough. The family appreciate them very much. We are always glad to see them - good company as well."
"Can't see how to improve - well done!"
"Your carers brighten up what would otherwise be a long and empty day. Just keep coming!"
"

I am contacting you on behalf of my mother to say thank you to your staff who came out this morning to get her medication and breakfast following the difficulties her care staff had experienced in accessing the key to her flat. This flexible response to need is very much appreciated. My mother had a difficult few days when she was discharged from the nursing home until a care package could be secured. However, since your team have taken over I can see a marked improvement in her progress and, most importantly, she is very happy with the support they are providing. Given that I live at some distance from my mother the knowledge that she has such good support is very reassuring.

"
"Thank you for the care and support provided for my mother on her discharge from hospital. It enabled her to have a few weeks at home which is what she wanted. Both my Mum and I were very grateful for the flexibility of your service and the willingness to go the extra mile. During some of my visits I had the opportunity to observe the care provided and was impressed by the professional attitude of the carers and by their attention to dignity, respect and compassion. With so many negative aspects of care hitting the headlines it is reassuring to witness good, personalised care."
"It was his dearest wish to be able to stay at home, and your care team made it possible. Thank you for helping him keep his dignity to the end; he was a very proud man."
"To everyone at 1st Homecare (Oxford)- to the immensely kind and helpful staff in your office, and to your wonderful carers- I would like to thank you from my heart for everything you did for my sister C. You all helped her so much, particularly at the end of her life and made her feel safe and happy. I am so grateful to you, and C really loved her 1st Homecare  carers."
"C and I and all the family would like to thank you for your all your help and the excellent care you provided to C over the past year. The carers are truly wonderful people and showed enormous kindness and friendship to C, and also to ourselves. C and we became very attached to them and we thank them warmly and wish all of them and you all the very best for the future. It was also so helpful that they were able to be with C when she was in hospital over that last month and a great comfort for her to have friendly and familiar faces at her bedside all the time. Thank you."
"Amidst the flurry of all the inevitable tasks that surround someone's passing, I did not wish to neglect to thank you and all your team for the excellent job you did in looking after my mother in the last years of her life. In sometimes very challenging situations your care staff showed both compassion and professionalism. Both me and my sister are very grateful for the work you did for her. I wish you and all your team the very best for the future. Yours sincerely  "
"I would like to thank you for the kindness and care that was shown towards my husband, J, throughout this illness, particularly towards the end of his life. Jason had gone beyond the call of duty by staying longer than the allotted time slot in trying to resolve J's need. He showed tremendous compassion and consideration towards J. A big thank you to all of you for helping me to nurse J at home to the end. Mrs L  "
contact details
The easiest way to express an initial interest in one of our positions is to fill in our online application form. It only takes a minute and we’ll get back to you as quickly as we can.
contact details
Here's how to get in touch with us:
Oxford - 01865 744174
Email info.ox@1st-homecare.com

Leighton Buzzard - 01525 376677
Email info@1st-homecare.com