With 1st Homecare’s passion for care, years of experience and industry knowledge we have learnt there are three key areas to building a first class service for our clients.
From our state of the art scheduling systems to our new ‘ACCESS’ app, we are constantly looking at new ways to enhance our service and improve the care of our clients.
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We believe that a key difference at 1st Homecare is that our carers are the best they can be. Every 1st Homecare carer must complete a 4 day course at our offices, and then they shadow our more experienced carers. Only after these important stages are they allowed to visit clients on their own.
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Our carers are not ‘just carers’. They are often the only people our clients see all day. As one client said ‘They always arrive with a smile on their faces and bring life to what otherwise are often long and empty days’; so we always pick them very carefully.
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“I cannot praise the carers too highly, they are without exception not only kind and caring but always cheerful. It’s always a pleasure to see them, they are a breath of fresh air.”
“1st Homecare work extremely hard to assist us as a family. They are easy to contact, informative and helpful. It also makes a huge difference to be able to rely on their punctuality and professionalism. The quality of care has been extremely high and we would recommend 1st Homecare without hesitation.”
“1st Homecare are kind and caring. They have encouraged my Dad to be independent where possible and remain patient when he is struggling. And they are excellent at communicating with me.”
“Angels in disguise. Wonderful support. I can’t tell you the relief to know there is someone there three times a day.”
“ The carers at 1st Homecare have been lively, supportive, understanding and funny but above all caring and warm.”
“I am very delighted by the skill and competence of every carer who helps me. I am so pleased to recommend 1st Homecare to whomever I may talk to on this matter. I have brain damage and I trust this agency with my care and treatment.”
