You have come to the section of the 1st Homecare website where you can find out more information about both our awards and our accreditations, including about how we are regulated by the Care Quality Commission (the CQC), the independent regulator of health and social care in England. Please read the different sections below and click on the links if you would like to explore further.
We are proud to have three ‘Good” ratings at all three of our registered services and even prouder that two of them have been awarded “Outstanding” in the Responsive category of the five criteria.
1st Homecare Leighton Buzzard
1st Homecare Oxford
1st Homecare Kings Langley
As a social care provider, 1st Homecare is registered with and regulated by the Care Quality Commission (CQC), the independent regulator of England’s health and social care settings, from hospitals to home care providers. The CQC monitors, inspects and regulates these services, and publishes its findings, stating on its website: “Whether you are visiting the GP, living in a care home or having an operation, everyone deserves access to safe, high-quality care.”
Choosing a care provider that is regulated by the CQC has many advantages for anyone looking for care at home. It means that we are subject to regular monitoring and inspections by an independent body and must ensure that as a minimum, everything that we do is compliant with the CQC’s rigorous standards, which are set by law. These standards set the bar high in terms of the care you can expect to receive from us. It also means that anyone who is not happy with any aspect of their care can raise this with the CQC (and also can give the CQC feedback where they are particularly happy with their experience of the service).
As part of meeting the CQC’s high standards, as well as part of our aim to provide first-class care to our clients, we seek continuous feedback in a number of ways – through the regular contact our Offices have with clients; through our carers (who are the first point of contact with clients); through client reviews and client surveys (the results of which we share); and through the powerful tool of our digital care planning system where we get “live” information and alerts as visits take place, and which includes our “Next of Kin” app.
Other key things we do to ensure we meet or exceed CQC standards include: regular compliance reviews; having a robust applicant vetting procedure; ensuring our carers are suitably trained and competent; doing ongoing quality checks on our carers; having a supervision and appraisal system, and an “open door” ethos to encourage staff to feel able to talk to managers and the directors. We also encourage all our care staff to undertake professional qualifications as part of ongoing professional development.
The CQC provides public ratings of all the services it monitors, measuring services against five criteria: effective, caring, responsive, well-led and safe. The ratings given range from “Requires Improvement” to the highest rating, “Outstanding”. We are proud to have three ‘Good” ratings at all three of our registered services and even prouder that two of them have been awarded “Outstanding” in the Responsive category of the five criteria. The criteria “Responsive” covers how responsive the provider is to people’s care needs, and how people’s concerns and complaints are listened and responded to and used to drive improvements in quality of care.
Homecare.co.uk is the UK’s largest care review website with 10,842 Providers, 2.5 million visits per year and 43,100 Home Care reviews. We encourage our clients to publish their reviews of our service on the website.
Its annual Home Care awards recognises the Top 20 Home Care Providers and the Top 20 Home Care Groups in the UK based on reviews from clients and their families or friends. We are proud that for the last 3 years in succession we have won an award in the Top 20 Small Home Care Group category.
This is a huge achievement and is a testament to the consistency of our service over time and across all our branches.
All the reviews are strictly scrutinised by homecare.co.uk’s team for their authenticity before they are published, and homecare.co.uk performs a number of checks to ensure the reviews comply with its review policy, so visitors to the site can be confident that all reviews are genuine and are written in the words of our clients or their families.
The Homecare Association is the UK’s membership body for homecare providers. Its aim is to ensure that home care is recognised and valued and receives the investment it deserves, so that everyone can live well at home and flourish within their communities.
It lobbies and campaigns to help shape home care and gives its membership hands-on support and practical tools to help them provide their invaluable service.
It has over 2,300 members, and its views are often sought by Government.
1st Homecare’s CEO, John Rennison, is an (unpaid) Board member of the Homecare Association providing a voice for the smaller and independent care providers throughout the country.
Skills For Care is a government-funded workforce development body for adult social care in England, with the aim of achieving the delivery of the highest quality care and support to those who need it.
It sets the minimum standards of training that carers require to become and to develop as carers. This encompasses the Care Certificate – a theoretical and practical training programme endorsed by the Care Quality Commission (CQC) and which it expects employers to provide – as well as certain specified core and mandatory training that staff undertake on an ongoing basis both to refresh and develop their skills.
All our new carers without a Care Certificate are put through an in-house induction comprising training that meets or exceeds the Care Certificate together with training in mandatory and core areas. Ongoing training is provided throughout our carers time with 1st Homecare. We train using a blended learning approach, which combines face to face training provided in-house by managers, with online learning provided by a Skills for Care-endorsed training provider. Specialist training is provided as required to ensure carers can meet our clients’ needs, and in sourcing specialist training we would always seek to use a Skills for Care endorsed trainer. Underpinning all training are our own Values, which we developed with the
assistance of Skills for Care
We are members of local homecare associations which provide a useful link between us as care providers and the local authorities which commission much of our work.
These organisations allow us to provide feedback to both local and central government, and allow us to be made aware of the key issues relating to the provision of homecare throughout counties represented by these organisations. We are currently members of OACP (Oxford Association of Care Providers) and HCPA (Hertfordshire Care Provider Association)