FAQs


For those who are choosing care at home for the first time the process may appear a little bewildering.

Here are a few pointers which may help:

Care Home or Home Care?
There are two basic choices available to the elderly and infirm who require care: a residential care home or care at home. Care at home is generally the preferred choice of individuals and is possible so long as they are still able to stay in their own home with a helping hand from friends and family or a care at home service.

How is home care regulated?
Throughout the years there have been several government organisations that have regulated care at home and is now regulated by the Care Quality Commission (CQC). The CQC also regulates all entities that provide all forms of care to individuals in the UK (including care homes, hospitals and dental practices). Broadly speaking the CQC ensure that care businesses comply with the Health and Social Care Act 2008.
All care businesses should be registered with the CQC and this can be checked by visiting the CQC website.

How is care paid for?
Funding is provided by local authorities and the rules determining the type of care that an individual may receive varies from one local authority to another. Funding will be provided according to the value of the individual’s assets level and according to the care needs of the individual with funding provided to those who have greater needs.

If funding is not provided by the local authority then care must either be provided by the family and friends of the individual or, privately, by a firm such as 1st Homecare Solutions Ltd, or by a mix. Care is usually charged for each hour attended and petrol costs are sometimes charged in addition if significant travel is involved.

For those with long term medical conditions funding may also be provided by the NHS through its Continuing Healthcare programme.

How much care is required?
If you are unsure as to how much care is required we will visit the premises of the person requiring care and produce a care plan which will set out the tasks that are required in a given daily or weekly cycle. This is then used as the basis to calculate the timing and number of visits required.

Can we choose a different care worker?
We recognise that all people are different and that some people get on better with some people than others. If, for some reason, you would prefer to change care worker please feel free to call our office and we will talk through the qualities of the person you would prefer instead and we will do our best to find a more suitable alternative.

 

Client or Service user?

Many companies refer to their clients as service users. We don’t. We call them clients because we build up a rapport with every one of them and treat them as individuals. We listen to them and do things differently according to their wishes. We give them the respect they deserve and we treat them with dignity.

testimonials
"C and I and all the family would like to thank you for your all your help and the excellent care you provided to C over the past year. The carers are truly wonderful people and showed enormous kindness and friendship to C, and also to ourselves. C and we became very attached to them and we thank them warmly and wish all of them and you all the very best for the future. It was also so helpful that they were able to be with C when she was in hospital over that last month and a great comfort for her to have friendly and familiar faces at her bedside all the time. Thank you."
"My father has vascular dementia and cognitive problems from a stroke he survived 4 years ago. Just before Christmas, Dad became extremely ill and was rushed into hospital. We were told he had about 3 hours to live. His bowel had twisted and his blood pressure was 60/50! I rushed to the hospital along with my family. We were in complete shock as his health was failing so quickly. Even the priest turned up and read Dad his last rights. Thankfully Dad hung on in there and pulled through. We all felt so exhausted and decided to go home to freshen up. We later discovered from the nurses that 1st Homecare staff put aside their own plans for Christmas and went to the hospital to make sure dad was ok and had someone with him whilst we took a break. These very special, wonderful carers selflessly went above and beyond to care and help my whole family with their huge hearts and endless kindness. I would highly recommend 1st Homecare to everyone. Thank you"
"My sister and I needed help for my mother back in January 2019 very urgently and 1st Homecare were able to sort out a package for the evening of the next day, which was remarkably good. My mother has very much enjoyed the company of the carers, and my sister and I have enjoyed the peace of mind which it brought. NT (April 2019)"
"When you look for a provider, you look for a friendly and professional service. 1st Homecare (Oxford) Ltd provide both. Sometimes care needs change or are required urgently and the care manager has always been quick to respond and effective- would recommend. DC (April 2019)"
"1st Homecare provide an excellent level of service with consistently high quality staff. 1st Homecare are unique in my experience ensuring each and every person is highly professional, supremely competent and most importantly, sensitive and diligent in their duty of care. I feel myself to be extremely fortunate to have forged such a good relationship with my care provider and, because I am given respect and time, I think of many of my carers as friends and not just employees. Long may it continue. AT (Jan 2020)"
"I am not ill (just old!) but I am very lonely since my husband died and a visit from a carer each morning starts the day on a cheerful note. DS (Jan 2020)"
"Good, professional service received. Thank you. JG (Jan 2020)"
"I cannot fault my care. PE (Jan 2020)"
"I mostly have care from two regular carers and they are excellent to me. Without their care and friendliness I know I would not be where I am now. It's always a pleasure to see them. JP (Jan 2020)"