Frequently asked questions

For those who are choosing care at home for the first time the process may appear a little bewildering. We like to be open and honest in everything we do so any questions you have please let us know.

Here are a few pointers which may help:

Care Home or Home Care?

There are two basic choices available to the elderly and infirm who require care: a residential care home or care at home. Care at home is generally the preferred choice of individuals and is possible so long as they are still able to stay in their own home with a helping hand from friends and family or a care at home service.

How is home care regulated?

Throughout the years there have been several government organisations that have regulated care at home and is now regulated by the Care Quality Commission (CQC). The CQC also regulates all entities that provide all forms of care to individuals in the UK (including care homes, hospitals and dental practices). Broadly speaking the CQC ensure that care businesses comply with the Health and Social Care Act 2008. All care businesses should be registered with the CQC and this can be checked by visiting the CQC website.

How is care paid for?

Funding is provided by local authorities and the rules determining the type of care that an individual may receive varies from one local authority to another. Funding will be provided according to the value of the individual’s assets level and according to the care needs of the individual with funding provided to those who have greater needs.

If funding is not provided by the local authority then care must either be provided by the family and friends of the individual or, privately, by a firm such as 1st Homecare Solutions Ltd, or by a mix. Care is usually charged for each hour attended and petrol costs are sometimes charged in addition if significant travel is involved.

For those with long term medical conditions funding may also be provided by the NHS through its Continuing Healthcare programme.

How much care is required?

If you are unsure as to how much care is required we will visit the premises of the person requiring care and produce a care plan which will set out the tasks that are required in a given daily or weekly cycle. This is then used as the basis to calculate the timing and number of visits required.

Can we choose a different care worker?

We recognise that all people are different and that some people get on better with some people than others. If, for some reason, you would prefer to change care worker please feel free to call our office and we will talk through the qualities of the person you would prefer instead and we will do our best to find a more suitable alternative.

Client or Service user?

Many companies refer to their clients as service users. We don’t. We call them clients because we build up a rapport with every one of them and treat them as individuals. We listen to them and do things differently according to their wishes. We give them the respect they deserve and we treat them with dignity.