Vision Mission Values


We aim to be an outstanding care provider within the Northern Home Counties, providing our clients with first class care, using every means available, to achieve the best possible outcomes for them.


The Company’s objectives are as follows:

  • To assist clients to maintain their independence and quality of life in their own home
  • To provide the best possible service with a friendly, caring and compassionate approach
  • To provide appropriate trained and skilled staff that fit our clients’ needs
  • To provide continuity of care wherever possible
  • To respect the dignity and privacy of our clients


In order to achieve the above we have an internal set of values by which we judge ourselves. These values are introduced during the interview process for all staff and are embedded in everything we do as part of our processes for training and supervising all our staff.

Compassion is at the heart of everything we do for our clients, combining humanity, kindness and care. Read More...  Read Less...
Respect and dignity
We value each of our clients as an individual.  We respect their aspirations and commitments and seek to understand and promote their priorities, needs, abilities and limits.  When providing care, we treat our clients with dignity, we aim to support and empower them and to respect their right to make their own decisions. Read More...  Read Less...
Openness and honesty
We are open and honest about our service.  We say what we can and cannot do, we will provide our clients with the service that we have undertaken to provide and will not take on a client where we do not have the capability to provide the service needed.  Our fees are transparent: we charge our clients in line with what we have recorded in our contract – there are no hidden fees.  While we work hard to provide the highest quality service, if we get it wrong, we will say, and we will learn from what went wrong and make appropriate changes to our service and to our operations to improve the service we provide.  We believe in a non-hierarchical and “open door” approach, whereby any member of staff can speak to senior management and the directors.   We seek to employ care workers who are able to take responsibility and who are not afraid to own up if they get something wrong, and who are willing to learn and develop from their mistakes and who have the courage to speak out if they see something that they think is wrong. Read More...  Read Less...
Collaborative working
We firmly believe in taking into account the views of all those involved in the care of our clients -social workers, family members, doctors, nurses, office staff and carers – and in working with them all.  Each carer is a valued part of our team and we listen to our carers and value their contribution and input, given that they see our clients on a daily basis and are often the first to notice changes in the wellbeing and health of our clients. Read More...  Read Less...
Commitment to quality of care
We believe that we can only provide the best possible care if we recruit, train and retain the best staff who share 1st Homecare’s values and who are committed to 1st Homecare’s vision.  We value our staff for their commitment and passion in providing our clients with great care.  We recognise that mistakes do occur, but when they do, we expect an honest reflection from all those involved so that future errors can be prevented. Read More...  Read Less...
Caring with a smile
Everyone responds to a smile.  We believe that there is always time for a smile, no matter how busy life is.  We know some of our clients spend long hours alone and look forward to our carers’ visits to brighten their day.  We aim to recruit cheerful staff and expect them to try to leave their problems at home and to do their best to bring a smile to all those they see or speak to during the course of the working day. We also believe this applies to office staff using the phones for much of the day because we believe that you can always hear a smile! Read More...  Read Less...
"I would like to thank you for your help during J's illness.You have very caring, kind staff. I will always be grateful for the way you looked after J. Please thank all the team who came. They did a wonderful job."
"We cannot praise your team highly enough. You all treated Mum with such respectful and loving care. We have to make mention of your lovely N. She brightened the day for all of us and Mum absolutely adored her. She is a real treasure. Please be assured that we will take every opportunity we get to recommend your team to anyone who asks."
"Your carers are competent, kind, and compassionate. We cannot praise them enough. The family appreciate them very much. We are always glad to see them - good company as well."
"Can't see how to improve - well done!"
"Your carers brighten up what would otherwise be a long and empty day. Just keep coming!"

I am contacting you on behalf of my mother to say thank you to your staff who came out this morning to get her medication and breakfast following the difficulties her care staff had experienced in accessing the key to her flat. This flexible response to need is very much appreciated. My mother had a difficult few days when she was discharged from the nursing home until a care package could be secured. However, since your team have taken over I can see a marked improvement in her progress and, most importantly, she is very happy with the support they are providing. Given that I live at some distance from my mother the knowledge that she has such good support is very reassuring.

"Thank you for the care and support provided for my mother on her discharge from hospital. It enabled her to have a few weeks at home which is what she wanted. Both my Mum and I were very grateful for the flexibility of your service and the willingness to go the extra mile. During some of my visits I had the opportunity to observe the care provided and was impressed by the professional attitude of the carers and by their attention to dignity, respect and compassion. With so many negative aspects of care hitting the headlines it is reassuring to witness good, personalised care."
"C and I and all the family would like to thank you for your all your help and the excellent care you provided to C over the past year. The carers are truly wonderful people and showed enormous kindness and friendship to C, and also to ourselves. C and we became very attached to them and we thank them warmly and wish all of them and you all the very best for the future. It was also so helpful that they were able to be with C when she was in hospital over that last month and a great comfort for her to have friendly and familiar faces at her bedside all the time. Thank you."
"My father has vascular dementia and cognitive problems from a stroke he survived 4 years ago. Just before Christmas, Dad became extremely ill and was rushed into hospital. We were told he had about 3 hours to live. His bowel had twisted and his blood pressure was 60/50! I rushed to the hospital along with my family. We were in complete shock as his health was failing so quickly. Even the priest turned up and read Dad his last rights. Thankfully Dad hung on in there and pulled through. We all felt so exhausted and decided to go home to freshen up. We later discovered from the nurses that 1st Homecare staff put aside their own plans for Christmas and went to the hospital to make sure dad was ok and had someone with him whilst we took a break. These very special, wonderful carers selflessly went above and beyond to care and help my whole family with their huge hearts and endless kindness. I would highly recommend 1st Homecare to everyone. Thank you"
"My sister and I needed help for my mother back in January 2019 very urgently and 1st Homecare were able to sort out a package for the evening of the next day, which was remarkably good. My mother has very much enjoyed the company of the carers, and my sister and I have enjoyed the peace of mind which it brought."
"When you look for a provider, you look for a friendly and professional service. 1st Homecare (Oxford) Ltd provide both. Sometimes care needs change or are required urgently and the care manager has always been quick to respond and effective- would recommend."