What makes us different

At the heart of everything we do is respect for the wishes of our clients to remain in their own homes. Home is where memories are – perhaps happy memories of family weddings, great birthday parties or of a long and happy marriage. The home also provides shelter and protection from the outside world. During the current Coronavirus crisis, our clients are far safer at home than in any other setting. At 1st Homecare, we would like to help our clients to stay at home for as long as possible with dignity and safety by providing first class compassionate support from our great team of fully trained carers and very experienced office staff. At 1st Homecare we are firm believers that there is nowhere quite like home.

Three years in a row! We win another Top 20 Award

The annual Home Care Awards recognises the top 20 most recommended Home Care Groups in the UK.  Find out more

Achieving a first class service

With 1st Homecare’s passion for care, years of experience and industry knowledge we have learnt there are three key areas to building a first class service for our clients.

Quality & Consistency

Our carers are not ‘just carers’. They are often the only people our clients see all day. As one client said ‘They always arrive with a smile on their faces and bring life to what otherwise are often long and empty days’; so we always pick them very carefully. We have a rigorous set of recruitment procedures based on our core values and we obtain a DBS and references as well as conducting a thorough interview process. Only then are they allowed to move onto the 1st Homecare 4 day training course.

We continually review and improve our policies and procedures so that, no matter what type of help you need, you can be assured that you will receive the same first class level of service. Read one of our case studies to see how our commitment can make the difference.

The 1st Homecare commitment

Training & Insight

We believe that a key difference at 1st Homecare is that our carers are the best they can be. Every 1st Homecare carer must complete a 4 day course at our offices, and then they shadow our more experienced carers. Only after these important stages are they allowed to visit clients on their own. Our trainers, whose job is to ensure that face-to-face training is consistently delivered across the group, also make sure that we stay at the forefront of current best practices and industry insight. We fundamentally believe that better training means better carers, which simply means better care for our clients. Watch our carers video to find out more about we work.

Technology & Innovation

From our state of the art scheduling systems to our new ‘ACCESS’ app, we are constantly looking at new ways to enhance our service and improve the care of our clients. Our online carer’s tool ensures quality and consistency of procedures across the group and even enables carers to spend more time with their clients rather than filling in forms and reports by hand.

We have recently introduced electric bikes at some of our offices for those carers who do not have driving licenses and who need to travel from one client to the next. They allow us to employ more carers who we would otherwise not be able to employ whilst also avoiding extra congestion and fumes to the areas they work in. It’s also a great way of keeping our staff fit!

Find out more about the ‘ACCESS’ app here.

Regulation & Standards

We are regulated by the Care Quality Commission – a Government body responsible for standards of care in hospitals, care homes, home care providers, GP practices and other care settings.

We are a registered Home Care provider and have to meet certain standards in respect of training, policies and good governance, which are inspected regularly by the Care Quality Commission.

Unfortunately there are other providers and carers who have found ways of working without being regulated by the Care Quality Commission and which allow them to charge lower fees than registered providers have to charge.

Some of the key issues that have to be considered when choosing between Regulated and Unregulated care are the following:

Are the carers employed by the Care provider?

If the answer is no then the carers are not answerable to the Care provider and may not have adequate training and may not have undergone thorough pre-employment checks such as references and criminal record checks.

Who is responsible for tax, NI, minimum wage requirements?

If the carers are not employed by the care provider they may be employed by the person receiving their care who is therefore responsible for any underpayments of income tax & national insurance.

Who is called if the carer fails to attend their calls or if the standard of care is not of the required standard?

Regulated care providers will have a written complaints policy, an office to call with helpful staff and a group of carers who should be able to stand in for an absent carer (who may be sick or on holiday). Unregulated carers may not have any such service and may simply say that all issues have to be dealt with directly between the carer and the person receiving the care (which isn’t very easy to do if the carer isn’t answering his/her phone).

We are therefore very different to Unregulated Care providers – employed carers, inspected service and fully accountable for the care that we provide. We provide peace of mind – something which Unregulated carers cannot do.