With 1st Homecare’s passion for care, years of experience and industry knowledge we have learnt there are three key areas to building a first class service for our clients.
Our carers are not ‘just carers’. They are often the only people our clients see all day. As one client said ‘They always arrive with a smile on their faces and bring life to what otherwise are often long and empty days’; so we always pick them very carefully. We have a rigorous set of recruitment procedures based on our core values and we obtain a DBS and references as well as conducting a thorough value-based interview process. We continually review and improve our policies and procedures so that, no matter what type of help you need, you can be assured that you will receive the same first class level of service. Read one of our case studies to see how our commitment can make the difference.
We believe that a key difference at 1st Homecare is that our carers are the best they can be. Every 1st Homecare carer is provided with full training and induction for which they are paid, unlike some other care providers. They then shadow experienced carers before going into the community. Only after these important stages are they allowed to visit clients on their own. We ensure that our training is at the forefront of current best practices and industry insight. We fundamentally believe that better training means better carers, which simply means better care for our clients. Watch our carers video to find out more about how we work.
From our state of the art scheduling systems to our new ‘ACCESS’ app, we are constantly looking at new ways to enhance our service and improve the care of our clients. Our online carer’s tool ensures quality and consistency of procedures across the group and even enables carers to spend more time with their clients rather than filling in forms and reports by hand.
We have recently introduced electric bikes at some of our offices for those carers who do not have driving licenses and who need to travel from one client to the next. They allow us to employ more carers who we would otherwise not be able to employ whilst also avoiding extra congestion and fumes to the areas they work in. It’s also a great way of keeping our staff fit!
Find out more about the ‘ACCESS’ app here.